Issues of Public Concern

 

Introduction

 

This part of the ERR programme focuses on issues of Client concern and consumer awareness.  Most Clients have extremely high expectations whenever they visit a salon and this, coupled with the knowledge that the public is now much better informed of their consumer rights, means that there is a much greater likelihood of a Client making a complaint and, in extreme cases, even taking legal action against their hairdresser for damage caused by incorrect hairdressing services and treatments. 

 

Learning Outcomes

 

The purpose of this unit is to raise awareness about six important areas of potential public concern:

  • Standards of hygiene in salons
  • Qualifications of salon staff
  • Registration for the hairdressing industry
  • Industry codes of practice
  • Dealing with client conflict and complaints
  • Environmental issues and concerns

At the end of this session remember to:  

Print and add the date you have completed this session to your ERR Workplace Visa and give it to your Head of Centre to sign.  Keep this in a safe place and use each time you complete a session. Complete your Personal Blog