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Employer Satisfaction Survey
In January we gave advanced notice of yet another important survey that we ask you to please take part in, the annual Employer Satisfaction Survey. This important survey is due to commence on 7th April 2014. You may have taken part in this survey in previous years and, if so, you may recall that this is a short survey about apprenticeship training conducted by Ipsos-Mori on behalf of Cheynes and the Skills Funding Agency.
All employers who employ apprentices and who are receiving government supported training will be contacted by Ipsos-Mori after 7th April and asked to take part in the survey - the subject of the survey is your satisfaction with Cheynes Training. You will be contacted by email or by post and asked to complete the survey which is a very important method for both Cheynes Training and the Skills Funding Agency to obtain vital feedback of your views on apprenticeship training.
We appreciate that employers are busy people but we urge you to set aside a few minutes of your time to complete the survey. We don’t believe in wasting your time, we would not ask you to complete this if it was not very important to us. Ipsos-Mori is also currently conducting a ‘Learner Satisfaction Survey’.
We will publish the results of both the Employers Satisfaction and Learner Satisfaction surveys and send you a copy as soon as the results are available. For further information on these surveys please contact firstname.lastname@example.org
March 2014The Learner Satisfaction Survey which is conducted by Ipsos-Mori, on behalf of the Skills Funding Agency is about to close. The last day that learners can complete the survey is Sunday 13th April. We urge all centres who have Candidates who have not yet taken part to encourage them to set aside a few minutes to complete the survey. We know from the interim reports that are now available that Candidates from a number of centres still need to complete the survey and we will contact some of you by phone to ask for your help in this important area.
Learner Satisfaction Survey
All Candidates who are currently on an apprenticeship programme, and those who have most recently completed, are asked to take part. The survey is a very important way for salons, Cheynes Training and the Skills Funding Agency to obtain valuable feedback on apprenticeship training. We will publish the results of the Learner Satisfaction Survey on the Cheynes Training website and send out a copy as soon as the results are available.
If you have any questions about how to complete the Learner Satisfaction Survey please contact Pam on 0131 476 7100 or email email@example.com
New Employment Tribunal Laws Come Into Force
New rules aimed at further reducing the number of employment tribunals come into force from the start of the 2014/15 tax year on 6th April. Under the new rules both employees and employers will be required to consult ACAS, the Advisory, Conciliation and Arbitration Service, before they are given access to a full employment tribunal. This change means that employees wishing to bring a case of unfair dismissal or discrimination will now have to first notify ACAS to see if the dispute can be resolved. The government claim the changes are designed help avoid "stress, time delays and excessive costs".
The change in the law will also mean that if an employer loses a case brought by an employee or former employee, however, and is shown to have especially poor workplace practices; it could be fined up to £5,000 on top of any back pay that is due to the employee. The fines are intended to create a new incentive for employers to respect the rights of their employees rather than risk increased financial penalties.
The new changes follow previous government measures which included the introduction last year of fees for employees looking to take their employers to tribunal which led to a 79% fall in the number of applications but was strongly criticised in some quarters.
The Winner of the 2013 Photographic Competition
We are pleased to announce that the winner of the Cheynes Training 2013 Photographic competition is Annalise Hunt of P-Kai Hair in Peterborough.
Many congratulations for an absolutely stunning look and also for winning an iPad which will be presented to Annalise very shortly.
This year the standards of the competition were particularly high so our congratulations go to all those who entered there can only be one winner but each and every entry deserves recognition for taking part – well done to you all. We hope that by taking part, all those involved will gain encouragement to be involved in more artistic events.
To view the top six entries chosen by our panel of judges, please click on the link The Top Six Entries
To view all the finalists please click on All Finalists
We would like to extend a very special thanks to our highly respected panel of judges for their role in judging this year’s competition, Kai Wan, of P-Kai hair; Mandy Graham of Fibre, Manchester and Jamie McDonald from Cheynes, Lothian Road.
The 2014 Cheynes Training Photographic Competition, open to all Candidates on the Cheynes Training programme, will commence in August 2014.
Jennifer Cheyne Awarded OBE in the 2014 Queen's New Year Honours List
The founder of the Cheynes Group of hair salons and training companies, Jennifer Cheyne, has been awarded an OBE (Officer of the Most Excellent Order of the British Empire) by Her Majesty Queen Elizabeth II, for her services to hairdressing and charity in the Queen’s New Year 2014 Honours List.
Jennifer says: “I am totally surprised, honoured and absolutely delighted to receive such a prestigious award.”
Jennifer Cheyne has had much to celebrate since launching her salon group, Cheynes Hairdressing, in 1976. Award-winning, multi-talented and an astute business mind, she is as well known across the UK for her six flourishing salons, a successful apprenticeship training company Cheynes Training that has successfully delivered over 8,000 apprenticeship awards; an advanced hairdressing academy called Cheynes Education and a professional colouring product, Clip Meche; as she is for her inspiring and motivational style of leadership.
Ofsted Learner Views – for Candidates in England
Ofsted, who many of you will know as the government inspection body for schools, colleges and for work based learning in England, has developed a new set of online questionnaires to support the new revised Common Inspection Framework which came into force back in September 2012. There are three separate questionnaires; these are for employers, parents and carers and for Candidates (who Ofsted refer to as learners). Questionnaires for parents/carers apply where the Candidate is aged under 18 years old.
The Ofsted Learner Views questionnaires may be completed anytime between now until 31 January 2013. We will contact all Candidates later in November to ask them to take part and let them know more about this important survey. Please would you give all of your Candidates maximum encouragement to complete go online and complete the survey? Your help is greatly appreciated.
We look forward to hearing the feedback from your survey; in the meantime, if you would like more information about Ofsted inspections please see the relevant section on the Ofsted website: http://www.ofsted.gov.uk/adult-learning-and-skills/for-adult-learning-and-skills-providers/inspecting-adult-learning-and-skills/inspecting-further-educ-4
New Hairdressing Standards
A very different approach is likely to be adopted when the new National Occupational Standards for Hairdressing are introduced in September 2014. Several revolutionary changes are being considered following on from The Richard Review of Apprenticeships which was published 18 months ago and which seems to be finding favour with the government. As a result, the role of HABIA is changing and instead, the awarding bodies – including City and Guilds – along with employers, are to have a much bigger say on the contents of future hairdressing standards. Some of the key points from the emerging new Hairdressing Standards are:
- Last registration date for the current 3008 Standards is 31/04/14 – However, there is a possibility that the 3008 framework may be extended to 31/01/15 to bring future review dates in line with other parts of the apprenticeship framework, notably ERR and PLTS.
- The Richard Review could have a big impact on the new qualification. Doug Richard is suggesting that skills should be tested by Candidates completing work on models which is then assessed by employers and an independent body at the end of the apprenticeship rather than completing ongoing assessment as at present.
- Another major review, the Husbands Review of Vocational Education and Training, has just been published. This could also have an impact on the qualification structure.
- A Survey Monkey is currently being designed by City and Guilds to gain feedback by Centres on changes needed to the assessment strategy (this will be covered by a future e-Update article when we find out more.
- The changes may lead to England, Wales and Scotland having different hairdressing qualifications with different assessment strategies, Cheynes Training is currently looking into the impact this may have.
As with all major developments in our industry, Cheynes Training will very carefully monitor the situation and we will keep everyone fully informed through e-Update and ETB.
The 2013 Cheynes Training photographic completion will open from October onwards and the top six places will be announced on 31 December on the Cheynes Training website and in the January edition of e-Update. This is a terrific chance to get all of your young people even more motivated with their training. The rules of the competition are:
- Entry is free and open to all Candidates on the programme
- Each Candidate will choose a model and complete either a cut and style or a colour and style.
- The Candidate must complete all work but advice may be sought from the salon team
- Two digital colour photographs (front /side view) of the work must be e-mailed to Cheynes Training by the closing date of the competition – 30th November 2013 · 1st prize of an Apple iPad will be awarded to the best work completed
- The decision of the judges is final and no correspondence may be entered into
Please remember – it’s the hair the judges will be looking at - not the quality of the photograph – please encourage all of your young Candidates to search for models and start practicing!
2012 - Jade Goss - P Kai, Peterborough
Government Review of Apprenticeship Funding
As previously reported, the government is currently looking at ways in which apprenticeship programmes in England will be funded in the future and has recently made available a document entitled 'A Consultation on Funding Reforms for apprenticeships in England'.
Although at the moment there is no commitment to change the present system, in the consultation the government proposes that in future employers could be asked to contribute 30% of the cost of an apprenticeship framework.
If adopted the cost to employers could be between £500 and £1,750 depending on the age of a Candidate when they start their apprenticeship. The government would cover the remaining cost of between £1,250 and £3,500, depending on the learner’s age on starting.
It is the government’s belief that reform is needed to give employers much greater ownership of apprenticeship training and get them more involved in the recruitment, delivery and assessment of programmes. Clearly this is already happening here at Cheynes Training but in many cases most of the delivery and assessment is undertaken by training providers.
The government is proposing three possible approaches:
- Using an online system for making payments directly to employers to cover 70% of the cost of an apprenticeship. The employer then adds the remaining 30% and pays the training provider the full apprenticeship fees.
- The employer pays the training provider the full fees but reclaims 70% of the cost from the government using the PAYE system - the employer still pays 30%
- Changing the existing training provider funding system so that training provider collects 70% of the fees from the government and collects 30% from the employer.
All of the options involve employers making a 30% financial contribution to secure an apprenticeship placement, something which most employers currently do not do, those interested in looking at the consultation paper should click on the following link: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/223919/bis-13-1071-funding-reform-for-apprenticeships-in-england.pdf
EU Urged to Act on Home Hair Colour
A major review by the European Commission has found 36 hair colour chemicals ‘may not be safe for use’ which implies consumers are not ‘effectively protected’. The report goes on to say that since 2011, two British women have died in cases linked to the chemicals, which are present in home and professional products used by millions of people annually.
A top doctor has called for warnings to be put on the front of home colour packs because they contain chemicals that can cause serious allergic reactions, which in turn could prove fatal. The implication is that colours used in salons tend to be safer because professional hairdressers take precautions such as skin testing.
Dr Ian White, a dermatologist at St Thomas’ Hospital in London, undertook a comprehensive review of the chemicals. His report identified potentially ‘extreme’ or ‘strong’ skin sensitisers – meaning they could trigger allergic reactions to colour chemicals which can lead to burning sensations, an itchy scalp, flaking skin and rashes. In rare cases they can cause the face to swell up, hair loss and breathing problems.
The hair colour industry is worth millions of pounds in the UK, with products used 100 million times a year in homes and in salons, yet it is estimated that between one in 50 and one in 100 people who use hair colour suffers from an allergic reaction at some point.
Since November 2011, manufacturers have had to place warnings on the side of hair colour packs under European Union regulations. These say that each time a person uses a product they should carry out an allergy test beforehand. Some experts now call for safety warnings to be printed on the front of packs of home hair colour to ensure they are read.
The Cosmetic, Toiletry and Perfumery Association, which represents manufacturers, said all colouring products undergo extensive safety tests to prove they are not toxic or carcinogenic and that the existing warnings were sufficient. A European Commission spokesman said it was not the job of their scientific advisers to dictate how best to protect consumers
24+ Advanced Loans
As part of the planned cutbacks to reduce spending, the UK government is about to introduce student loans for all learners on advanced apprenticeship programmes including hairdressing apprenticeships administered by Cheynes Training. The new loans become available from 1st August 2013 and are designed for anyone aged 24 or over who wishes to commence an advanced apprenticeship
The 24+ Advanced Loans are operated by the Student Loans Company – the same body also administers loans for university courses - and are paid back by the Candidate on a sliding scale - but only when the person taking out the loan starts to earn a salary in excess of £21,000.
The loans may only be used for paying advanced apprenticeships which if delivered through Cheynes Training costs just £2,750.
Anyone interested in finding out more about the 24+ Advanced Learning Loan should please contact Shona Osborne at firstname.lastname@example.org or on 0131 476 7100
Stretch and Challenge
One of the main lessons we learned from our recent Ofsted inspection was the need to stretch and challenge Candidates to move beyond their current educational and vocational ability. Stretching is all about moving learners out of their comfort zone of course which is precisely what happens almost every day in a hairdressing salon. The challenge for us, and for Candidates, is to find great ways of achieving this.
Taking up this challenge means looking for additional qualifications to offer to Candidates and we have identified some that we aim to introduce from August onwards, these include:
- The City & Guilds ERR Qualification: This is a qualification which consists of two units, Preparing for an Apprenticeship and Understanding Employment Responsibilities and Rights. There is a small portfolio that the Candidate produces and the evidence gathered includes discussions, Candidate statements and research. The Candidate uses the Cheynes Training on-line module to undertake the study and collect the evidence in the portfolio. All registration fees will be paid by Cheynes Training.
- Dermatitis Award – this is a one unit award that is tested via E-Volve. Plus, there is a workbook to support the qualification. More information on this award is to follow.
- ICT Functional Skills – This isa ‘one unit’ qualification that is tested via E-Volve. Over the next few weeks example papers will be available to download from the Cheynes website.
Stretch and challenge is not new Cheynes Training, of course. We continue to offer barbering as an additional qualification and even though there is no government funding it is still available for Candidates with all registration costs being fully paid for by Cheynes Training.
Always on the look-out for new ways of communicating with everyone involved - trainers, assessors and of course with Candidates - Cheynes Training has recently started using Survey Monkey software as a way of getting feedback on how well you think we are doing as a training provider!
Survey Monkey is very simple and can be used for all sorts of surveys.
We will shortly be looking at areas such as:
How effective is the Cheynes Training website
What do you think of BKSB
How can we improve our Facebook page
We promise not to send out surveys too often, of course, but when we do they will be sent via email and to access the questions simply open up Survey Monkey and proceed, the whole process takes just a couple of minutes. Please note Survey Monkey will also invite you to participate in your own surveys, with clients for example – something some salons we work with are already doing.
We hope you enjoy Survey Monkey and we look forward to gaining important feedback on how we are doing. Meanwhile, if you have any questions then please contact Tricia on 0131 476 7100 or at email@example.com
Employer Satisfaction Survey
In January we gave out some advanced notice of yet another important survey that we would like you to take part in, the annual Employer Satisfaction Survey. This is due to start later in March. We reminded you that you may have taken part in this survey last year and, if so, you may recall that this is a very short survey about apprenticeship training that is conducted by Ipsos-Mori on behalf of Cheynes Training and the Skills Funding Agency.
All employers who employ apprentices and who are receiving government supported training will be contacted by Ipsos-Mori over the period from 25th March to 19th April and asked to take part in the survey - the subject of the survey is your satisfaction with Cheynes Training.
You will be contacted by email or by post and asked to complete the survey which is a very important method for both Cheynes Training and the Skills Funding Agency to obtain vital feedback of your views on apprenticeship training.
We appreciate that employers are busy people but we urge you to set aside a few minutes of your time to complete the survey. We don’t believe in wasting your time, we would not ask you to complete this if it was not very important to us.
As you may know, Ipsos-Mori is also currently conducting a ‘Learner Satisfaction Survey’. We will publish the results of both the Employers Satisfaction and Learner Satisfaction surveys and send you a copy as soon as the results are available.
For further information on these surveys please contact firstname.lastname@example.org
Cheynes Training experienced a ‘Two Day Notice’ inspection by the Office for Standards in Education (Ofsted) during February. Notice was given on Thursday 14 February (St Valentine’s Day) and the inspection took place from Monday 18 to Friday 22 February which, unfortunately, was half term week for many parts of England.
As with all inspections, Ofsted choose which locations are to be visited and during the event, seven inspectors spent a total of 31 inspection days over five days visiting 24 training centres plus a further six or seven other salons, they interviewed over 60 learners, spoke to numerous educators and Heads of Centre and to nearly all of the RTA team (a couple were abroad on holiday).
We would like to thank everyone who took part in the inspection; we had high praise from the Ofsted team about all of the locations they visited and although not everything went fully to plan (it never does) in every case the inspectors involved were full of genuine thanks for the help they received. We know this would have been the case whichever centres were visited.
Although we are not allowed to publish the results until the official report is released sometime in March, we can say that we are pleased with the result which was almost exactly as we expected. We also knew that the inspectors would be using the new 2012 Common Inspection framework which we have not yet fully embedded into all of our policies and procedures.
Of course we would have preferred a higher grade but we now know exactly what we have to do to achieve our target grade and I know that before too long we will share some of our ideas for moving things forward. We will also let everyone know when the official report from the inspection is published so it can be downloaded and viewed by your team.
Ofsted Learner View Survey
As we reported back in November, most confusingly, there are two sets of official learner surveys currently taking place, the Learner Satisfaction Survey and the Ofsted Learner Views Survey which is a new survey and we have emailed information about this directly to all Candidates in November and in December and we are about to email out again in January.
The Ofsted Learner Views is a very quick survey to complete and seeks the views of all Candidates about their apprenticeship programme. This is of particular importance to Cheynes Training because we are expecting an Ofsted inspection at some point over the next twelve months or so.
We, therefore, ask all salons and academies to urge their Candidates to go online and complete the short questionnaire.
Learner Satisfaction Survey
Each year, all Candidates on apprenticeship programmes are asked to complete a short survey about the training they receive. The survey is called the Learner Satisfaction Survey and it is conducted by Ipsos-Mori.
All learners who are currently on an apprenticeship programme, and those who have most recently completed, are asked to take part; they will have until late spring to complete the survey and, although this seems quite a long way off, we are keen to get everyone to complete the questions as early as possible and January seems an ideal time.
The survey is a very important way for salons, Cheynes Training and the Skills Funding Agency obtaining feedback on apprenticeship training. We will send out details in early January about how each Candidate can access the survey; this will be a step-by-step instruction sheet on how to complete the questions.
We urge you to encourage your Candidates to set aside a few minutes to complete the survey. We don’t believe in wasting anyone’s time and we would certainly not ask your apprentices to complete the survey if it was not important to us. We will publish the results of the Learner Satisfaction Survey on the Cheynes Training website and send out a copy as soon as the results are available. If you have any questions about the Learner Satisfaction Survey please contact Pam on 0131 476 7100 or email email@example.com